Labour complaints will be investigated and the decision will be communicated within 30 days from the date the complaint is received.

Labour claims will be heard and an order will be issued within 90 days from the date the claim is received.

New Licences under AP and Replacement will be issued within 8 days from the date of receipt of a complete application.

Decisions on Renewal Licence applications will be issued within 6 days from the date of receipt of a complete application.

All applications will be given a decision within 28 days from the date the complete application is received.

All applications will be decided within 28 days from the date of receipt of a complete application.

Feedback related to public complaints will be given within 3 working days from the date of complaint receipt.