{"id":753,"date":"2021-08-09T16:28:08","date_gmt":"2021-08-09T08:28:08","guid":{"rendered":"https:\/\/www.jtkswk.gov.my\/v2\/?page_id=753"},"modified":"2025-04-28T14:31:04","modified_gmt":"2025-04-28T06:31:04","slug":"piagam-pelanggan","status":"publish","type":"page","link":"https:\/\/www.jtkswk.gov.my\/v2\/?page_id=753","title":{"rendered":"Piagam Pelanggan"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"753\" class=\"elementor elementor-753\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f35345 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"6f35345\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;slideInLeft&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f608226\" data-id=\"f608226\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71833c5 elementor-widget elementor-widget-wp-widget-seo_breadcrumbs_widget\" data-id=\"71833c5\" data-element_type=\"widget\" data-widget_type=\"wp-widget-seo_breadcrumbs_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<!-- This breadcrumbs Generated by [ SEO Breadcrumbs ] Plugin. --><style type=\"text\/css\"><\/style><div class=\"breadcrumbs\"><ol id=\"breadcrumbs-style0\" itemscope itemtype=\"http:\/\/schema.org\/BreadcrumbList\">\n\t  <li itemprop=\"itemListElement\" class=\"breadcrumbs-item\" itemscope itemtype=\"http:\/\/schema.org\/ListItem\">\n\t  <a itemprop=\"item\" href=\"https:\/\/www.jtkswk.gov.my\/v2\" title=\"Home\" class=\"crumb\">\n\t  <span itemprop=\"name\"><i class=\"fas fa-home\"><\/i><\/span>\n\t  <meta itemprop=\"position\" content=\"1\" \/>\n\t  <\/a>\n\t  <\/li>\n<span class=\"separator\">\u203a<\/span>\n\n<\/ol><\/div>\n\n<script type=\"text\/javascript\">\nfunction seo_breadcrumbs(){var elem=document.getElementsByClassName(\"crumb\");elem[elem.length-1].setAttribute(\"class\",\"current\");};seo_breadcrumbs();\n<\/script>\n\n\n<!-- This breadcrumbs generated by [ SEO Breadcrumbs ] plugin, with in 0.01 milliseconds. -->\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e0659d2 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"e0659d2\" data-element_type=\"section\" data-settings=\"{&quot;shape_divider_top&quot;:&quot;mountains&quot;,&quot;animation&quot;:&quot;zoomIn&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" opacity=\"0.33\" d=\"M473,67.3c-203.9,88.3-263.1-34-320.3,0C66,119.1,0,59.7,0,59.7V0h1000v59.7 c0,0-62.1,26.1-94.9,29.3c-32.8,3.3-62.8-12.3-75.8-22.1C806,49.6,745.3,8.7,694.9,4.7S492.4,59,473,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" opacity=\"0.66\" d=\"M734,67.3c-45.5,0-77.2-23.2-129.1-39.1c-28.6-8.7-150.3-10.1-254,39.1 s-91.7-34.4-149.2,0C115.7,118.3,0,39.8,0,39.8V0h1000v36.5c0,0-28.2-18.5-92.1-18.5C810.2,18.1,775.7,67.3,734,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M766.1,28.9c-200-57.5-266,65.5-395.1,19.5C242,1.8,242,5.4,184.8,20.6C128,35.8,132.3,44.9,89.9,52.5C28.6,63.7,0,0,0,0 h1000c0,0-9.9,40.9-83.6,48.1S829.6,47,766.1,28.9z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5d21e01\" data-id=\"5d21e01\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-29b05f2 elementor-widget elementor-widget-spacer\" data-id=\"29b05f2\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-954a3a8 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"954a3a8\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;slideInLeft&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-971d7f1\" data-id=\"971d7f1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2dd3bc5 elementor-widget elementor-widget-text-editor\" data-id=\"2dd3bc5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Jabatan Tenaga Kerja Sarawak berjanji untuk memberikan perkhidmatan yang terbaik bagi memenuhi keperluan pelanggannya seperti berikut:-<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-faaf93a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"faaf93a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5686e93\" data-id=\"5686e93\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-705fb48 elementor-invisible elementor-widget elementor-widget-bdt-review-card-grid\" data-id=\"705fb48\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;}\" data-widget_type=\"bdt-review-card-grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"bdt-review-card-grid\">\n                                <div class=\"bdt-ep-review-card-grid-item\">\n\n                                        \n            <div class=\"bdt-ep-review-card-grid-content\">\n                \n                                                        <h3 class=\"bdt-ep-review-card-grid-name\">\n                1. ADUAN BURUH            <\/h3>\n                                    \n                                    \n                                    <div class=\"bdt-ep-review-card-grid-text\">\n                <p><strong>Aduan Buruh<\/strong> akan <strong>disiasat<\/strong> dan <strong>keputusan<\/strong> akan dimaklumkan dalam <strong>tempoh 30 hari<\/strong> dari tarikh aduan diterima.<\/p>            <\/div>\n                \n                            <\/div>\n        <\/div>\n                                        <div class=\"bdt-ep-review-card-grid-item\">\n\n                                        \n            <div class=\"bdt-ep-review-card-grid-content\">\n                \n                                                        <h3 class=\"bdt-ep-review-card-grid-name\">\n                2. TUNTUTAN BURUH            <\/h3>\n                                    \n                                    \n                                    <div class=\"bdt-ep-review-card-grid-text\">\n                <p><strong>Tuntutan Buruh<\/strong> akan <strong>didengar \/ dibicarakan<\/strong> dan diberikan perintah dalam <strong>tempoh 90 hari<\/strong> dari tarikh tuntutan diterima.<\/p>            <\/div>\n                \n                            <\/div>\n        <\/div>\n                                        <div class=\"bdt-ep-review-card-grid-item\">\n\n                                        \n            <div class=\"bdt-ep-review-card-grid-content\">\n                \n                                                        <h3 class=\"bdt-ep-review-card-grid-name\">\n                3. LESEN UNTUK MENGGAJI PEKERJA BUKAN PEMASTAUTIN            <\/h3>\n                                    \n                                    \n                                    <div class=\"bdt-ep-review-card-grid-text\">\n                <p><span style=\"font-weight: 400\"><strong>Lesen Baharu di bawah AP dan Gantian<\/strong> akan dikeluarkan dalam <strong>tempoh 8 hari<\/strong> dari tarikh permohonan lengkap diterima.\u00a0<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400\">Mengeluarkan keputusan bagi <strong>permohonan Lesen Pembaharuan<\/strong> dalam <strong>tempoh 6 hari<\/strong> dari tarikh permohonan lengkap diterima.<\/span><\/p>            <\/div>\n                \n                            <\/div>\n        <\/div>\n                                        <div class=\"bdt-ep-review-card-grid-item\">\n\n                                        \n            <div class=\"bdt-ep-review-card-grid-content\">\n                \n                                                        <h3 class=\"bdt-ep-review-card-grid-name\">\n                4. PERMIT PERBURUHAN            <\/h3>\n                                    \n                                    \n                                    <div class=\"bdt-ep-review-card-grid-text\">\n                <p>Semua permohonan akan diberikan <strong>keputusan<\/strong> dalam <strong>tempoh 28 hari<\/strong> dari tarikh permohonan lengkap diterima.<\/p>            <\/div>\n                \n                            <\/div>\n        <\/div>\n                                        <div class=\"bdt-ep-review-card-grid-item\">\n\n                                        \n            <div class=\"bdt-ep-review-card-grid-content\">\n                \n                                                        <h3 class=\"bdt-ep-review-card-grid-name\">\n                5. PERMOHONAN LESEN AGENSI PEKERJAAN SWASTA            <\/h3>\n                                    \n                                    \n                                    <div class=\"bdt-ep-review-card-grid-text\">\n                <p><span style=\"font-weight: 400\">Semua permohonan akan diberikan keputusan dalam <strong>tempoh 28 hari<\/strong> dari tarikh permohonan lengkap diterima.<\/span><\/p>            <\/div>\n                \n                            <\/div>\n        <\/div>\n                                        <div class=\"bdt-ep-review-card-grid-item\">\n\n                                        \n            <div class=\"bdt-ep-review-card-grid-content\">\n                \n                                                        <h3 class=\"bdt-ep-review-card-grid-name\">\n                6. ADUAN AWAM            <\/h3>\n                                    \n                                    \n                                    <div class=\"bdt-ep-review-card-grid-text\">\n                <p>Maklumbalas berkaitan <strong>aduan awam<\/strong> akan diberi dalam <strong>tempoh 3 hari bekerja<\/strong> dari tarikh penerimaan aduan.<\/p>            <\/div>\n                \n                            <\/div>\n        <\/div>\n                            <\/div>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-faa9dea elementor-widget elementor-widget-spacer\" data-id=\"faa9dea\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Jabatan Tenaga Kerja Sarawak berjanji untuk memberikan perkhidmatan yang terbaik bagi memenuhi keperluan pelanggannya seperti berikut:- 1. ADUAN BURUH Aduan Buruh akan disiasat dan keputusan akan dimaklumkan dalam tempoh 30 hari dari tarikh aduan diterima. 2. TUNTUTAN BURUH Tuntutan Buruh akan didengar \/ dibicarakan dan diberikan perintah dalam tempoh 90 hari dari tarikh tuntutan diterima.&hellip; <a class=\"more-link\" href=\"https:\/\/www.jtkswk.gov.my\/v2\/?page_id=753\">Continue reading <span class=\"screen-reader-text\">Piagam Pelanggan<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1678,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"lang":"ms","translations":{"ms":753,"en":3736},"pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/www.jtkswk.gov.my\/v2\/index.php?rest_route=\/wp\/v2\/pages\/753"}],"collection":[{"href":"https:\/\/www.jtkswk.gov.my\/v2\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.jtkswk.gov.my\/v2\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.jtkswk.gov.my\/v2\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jtkswk.gov.my\/v2\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=753"}],"version-history":[{"count":257,"href":"https:\/\/www.jtkswk.gov.my\/v2\/index.php?rest_route=\/wp\/v2\/pages\/753\/revisions"}],"predecessor-version":[{"id":18132,"href":"https:\/\/www.jtkswk.gov.my\/v2\/index.php?rest_route=\/wp\/v2\/pages\/753\/revisions\/18132"}],"up":[{"embeddable":true,"href":"https:\/\/www.jtkswk.gov.my\/v2\/index.php?rest_route=\/wp\/v2\/pages\/1678"}],"wp:attachment":[{"href":"https:\/\/www.jtkswk.gov.my\/v2\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=753"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}