{"id":3777,"date":"2021-11-11T15:17:01","date_gmt":"2021-11-11T07:17:01","guid":{"rendered":"https:\/\/www.jtkswk.gov.my\/v2\/?page_id=3777"},"modified":"2025-05-01T17:19:50","modified_gmt":"2025-05-01T09:19:50","slug":"labour-complaints","status":"publish","type":"page","link":"https:\/\/www.jtkswk.gov.my\/v2\/?page_id=3777&lang=en","title":{"rendered":"Labour Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3777\" class=\"elementor elementor-3777\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-710d49a elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"710d49a\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;slideInLeft&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-70c33cb\" data-id=\"70c33cb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a1f5f34 elementor-widget elementor-widget-wp-widget-seo_breadcrumbs_widget\" data-id=\"a1f5f34\" data-element_type=\"widget\" data-widget_type=\"wp-widget-seo_breadcrumbs_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<!-- This breadcrumbs Generated by [ SEO Breadcrumbs ] Plugin. --><style type=\"text\/css\"><\/style><div class=\"breadcrumbs\"><ol id=\"breadcrumbs-style0\" itemscope itemtype=\"http:\/\/schema.org\/BreadcrumbList\">\n\t  <li itemprop=\"itemListElement\" class=\"breadcrumbs-item\" itemscope itemtype=\"http:\/\/schema.org\/ListItem\">\n\t  <a itemprop=\"item\" href=\"https:\/\/www.jtkswk.gov.my\/v2\" 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h1000c0,0-9.9,40.9-83.6,48.1S829.6,47,766.1,28.9z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ff359cc\" data-id=\"ff359cc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f99ef2 elementor-widget elementor-widget-spacer\" data-id=\"3f99ef2\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2e46d01 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"2e46d01\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;zoomIn&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-473d352\" data-id=\"473d352\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-92890eb elementor-widget elementor-widget-bdt-accordion\" data-id=\"92890eb\" data-element_type=\"widget\" data-widget_type=\"bdt-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"bdt-ep-accordion-container\">\n            <div id=\"bdt-ep-accordion-92890eb\" class=\"bdt-ep-accordion bdt-accordion\" data-bdt-accordion=\"{&quot;collapsible&quot;:true,&quot;multiple&quot;:false,&quot;transition&quot;:&quot;ease-in-out&quot;}\" data-settings=\"{&quot;id&quot;:&quot;bdt-ep-accordion-92890eb&quot;,&quot;activeHash&quot;:&quot;no&quot;,&quot;activeScrollspy&quot;:null,&quot;hashTopOffset&quot;:false,&quot;hashScrollspyTime&quot;:false}\">\n                                    <div class=\"bdt-ep-accordion-item bdt-open\">\n                        <div class=\"bdt-ep-accordion-title bdt-accordion-title bdt-flex bdt-flex-middle bdt-flex-between\" \n                        id=\"bdt-ep-accordion-labour-complaints-case\" \n                        data-accordion-index=\"0\"  \n                        data-title=\"labour-complaints-case\">\n\n                                                            <span class=\"bdt-ep-accordion-icon bdt-flex-align-right\" aria-hidden=\"true\">\n\n                                                                            <span class=\"bdt-ep-accordion-icon-closed\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-plus\"><\/i>                                        <\/span>\n                                    \n                                                                            <span class=\"bdt-ep-accordion-icon-opened\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-minus\"><\/i>                                        <\/span>\n                                    \n                                <\/span>\n                            \n                            <span role=\"heading\" class=\"bdt-ep-title-text bdt-flex bdt-flex-middle\">\n\n                                                                Labour Complaints Case                            <\/span>\n\n                        <\/div>\n                        <div class=\"bdt-ep-accordion-content bdt-accordion-content\">\n                            <p style=\"text-align: justify;\">Labour complaint is the sense of dissatisfaction voiced by employees against employers regarding their employment issue or employment contract.<\/p>                        <\/div>\n                    <\/div>\n                                    <div class=\"bdt-ep-accordion-item\">\n                        <div class=\"bdt-ep-accordion-title bdt-accordion-title bdt-flex bdt-flex-middle bdt-flex-between\" \n                        id=\"bdt-ep-accordion-how-to-make-a-complaint\" \n                        data-accordion-index=\"1\"  \n                        data-title=\"how-to-make-a-complaint\">\n\n                                                            <span class=\"bdt-ep-accordion-icon bdt-flex-align-right\" aria-hidden=\"true\">\n\n                                                                            <span class=\"bdt-ep-accordion-icon-closed\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-plus\"><\/i>                                        <\/span>\n                                    \n                                                                            <span class=\"bdt-ep-accordion-icon-opened\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-minus\"><\/i>                                        <\/span>\n                                    \n                                <\/span>\n                            \n                            <span role=\"heading\" class=\"bdt-ep-title-text bdt-flex bdt-flex-middle\">\n\n                                                                How To Make A Complaint                            <\/span>\n\n                        <\/div>\n                        <div class=\"bdt-ep-accordion-content bdt-accordion-content\">\n                            <p style=\"text-align: justify;\">The complaints can be made in various ways as follows:<\/p><ol><li>In writing or fill in the\u00a0<a href=\"https:\/\/www.jtkswk.gov.my\/v2\/wp-content\/uploads\/2022\/12\/Borang_Aduan_Pekerja.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Labour Complaints form<\/a>\u00a0and forward it to the nearest<a href=\"https:\/\/www.jtkswk.gov.my\/v2\/?page_id=3829&amp;lang=en\">\u00a0Labour Office<\/a>\u00a0by post, fax or email.<\/li><li>Present yourself to the nearest\u00a0<a href=\"https:\/\/www.jtkswk.gov.my\/v2\/?page_id=3829&amp;lang=en\">Labour Office<\/a>.<\/li><li>Make a call to the nearest\u00a0<a href=\"https:\/\/www.jtkswk.gov.my\/v2\/?page_id=3829&amp;lang=en\">Labour Office<\/a>.<\/li><li>Via the Public Complaints Management System (SISPAA)<\/li><li>Working for Workers (WFW) application<\/li><\/ol>                        <\/div>\n                    <\/div>\n                                    <div class=\"bdt-ep-accordion-item\">\n                        <div class=\"bdt-ep-accordion-title bdt-accordion-title bdt-flex bdt-flex-middle bdt-flex-between\" \n                        id=\"bdt-ep-accordion-parties-who-can-make-a-labour-complaint\" \n                        data-accordion-index=\"2\"  \n                        data-title=\"parties-who-can-make-a-labour-complaint\">\n\n                                                            <span class=\"bdt-ep-accordion-icon bdt-flex-align-right\" aria-hidden=\"true\">\n\n                                                                            <span class=\"bdt-ep-accordion-icon-closed\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-plus\"><\/i>                                        <\/span>\n                                    \n                                                                            <span class=\"bdt-ep-accordion-icon-opened\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-minus\"><\/i>                                        <\/span>\n                                    \n                                <\/span>\n                            \n                            <span role=\"heading\" class=\"bdt-ep-title-text bdt-flex bdt-flex-middle\">\n\n                                                                Parties Who Can Make A Labour Complaint                            <\/span>\n\n                        <\/div>\n                        <div class=\"bdt-ep-accordion-content bdt-accordion-content\">\n                            <p style=\"text-align: justify;\">Complaints are obtained from a variety of sources such as via a complaint by an employee, the public and various parties, including that of agencies.<\/p>                        <\/div>\n                    <\/div>\n                                    <div class=\"bdt-ep-accordion-item\">\n                        <div class=\"bdt-ep-accordion-title bdt-accordion-title bdt-flex bdt-flex-middle bdt-flex-between\" \n                        id=\"bdt-ep-accordion-complaint-handling-procedure\" \n                        data-accordion-index=\"3\"  \n                        data-title=\"complaint-handling-procedure\">\n\n                                                            <span class=\"bdt-ep-accordion-icon bdt-flex-align-right\" aria-hidden=\"true\">\n\n                                                                            <span class=\"bdt-ep-accordion-icon-closed\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-plus\"><\/i>                                        <\/span>\n                                    \n                                                                            <span class=\"bdt-ep-accordion-icon-opened\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-minus\"><\/i>                                        <\/span>\n                                    \n                                <\/span>\n                            \n                            <span role=\"heading\" class=\"bdt-ep-title-text bdt-flex bdt-flex-middle\">\n\n                                                                Complaint Handling Procedure                            <\/span>\n\n                        <\/div>\n                        <div class=\"bdt-ep-accordion-content bdt-accordion-content\">\n                            <p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-2144 size-full\" src=\"https:\/\/www.jtkswk.gov.my\/v2\/wp-content\/uploads\/2021\/09\/Aduan-perburuhan.gif\" alt=\"\" width=\"1267\" height=\"433\" \/><\/p>                        <\/div>\n                    <\/div>\n                                    <div class=\"bdt-ep-accordion-item\">\n                        <div class=\"bdt-ep-accordion-title bdt-accordion-title bdt-flex bdt-flex-middle bdt-flex-between\" \n                        id=\"bdt-ep-accordion-information-needed-to-make-a-complaint\" \n                        data-accordion-index=\"4\"  \n                        data-title=\"information-needed-to-make-a-complaint\">\n\n                                                            <span class=\"bdt-ep-accordion-icon bdt-flex-align-right\" aria-hidden=\"true\">\n\n                                                                            <span class=\"bdt-ep-accordion-icon-closed\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-plus\"><\/i>                                        <\/span>\n                                    \n                                                                            <span class=\"bdt-ep-accordion-icon-opened\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-minus\"><\/i>                                        <\/span>\n                                    \n                                <\/span>\n                            \n                            <span role=\"heading\" class=\"bdt-ep-title-text bdt-flex bdt-flex-middle\">\n\n                                                                Information needed to make a complaint                            <\/span>\n\n                        <\/div>\n                        <div class=\"bdt-ep-accordion-content bdt-accordion-content\">\n                            <ol><li>Name, address and telephone number of the party being complained.<\/li><li>Name, address and telephone number of the complainant.<\/li><li>The issues of complaint.<\/li><li>Relevant supporting documents (if any):<br \/><br \/><\/li><\/ol><ul><li style=\"list-style-type: none;\"><ul><li>Letter of offer \/ Employment contract.<\/li><li>Payslip.<\/li><li>Other documents related to the complaint.<\/li><\/ul><\/li><\/ul><ol><li style=\"list-style-type: none;\">\u00a0<\/li><\/ol>                        <\/div>\n                    <\/div>\n                                    <div class=\"bdt-ep-accordion-item\">\n                        <div class=\"bdt-ep-accordion-title bdt-accordion-title bdt-flex bdt-flex-middle bdt-flex-between\" \n                        id=\"bdt-ep-accordion-example-of-complaints\" \n                        data-accordion-index=\"5\"  \n                        data-title=\"example-of-complaints\">\n\n                                                            <span class=\"bdt-ep-accordion-icon bdt-flex-align-right\" aria-hidden=\"true\">\n\n                                                                            <span class=\"bdt-ep-accordion-icon-closed\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-plus\"><\/i>                                        <\/span>\n                                    \n                                                                            <span class=\"bdt-ep-accordion-icon-opened\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-minus\"><\/i>                                        <\/span>\n                                    \n                                <\/span>\n                            \n                            <span role=\"heading\" class=\"bdt-ep-title-text bdt-flex bdt-flex-middle\">\n\n                                                                Example of complaints                            <\/span>\n\n                        <\/div>\n                        <div class=\"bdt-ep-accordion-content bdt-accordion-content\">\n                            <ol><li>Labour Ordinance (Sarawak Cap. 76);<ul><li style=\"list-style-type: none;\"><ul><li>On the late payment of wages by employer;<\/li><li>On the wrongful deduction of wages; and<\/li><li>On the unpaid public holiday wages.<\/li><\/ul><\/li><\/ul><\/li><li>Other Complaints;<ul><li>The basic wages lower than Minimum Wages Order 2024.<\/li><\/ul><\/li><\/ol>                        <\/div>\n                    <\/div>\n                                    <div class=\"bdt-ep-accordion-item\">\n                        <div class=\"bdt-ep-accordion-title bdt-accordion-title bdt-flex bdt-flex-middle bdt-flex-between\" \n                        id=\"bdt-ep-accordion-forms-checklists-related-documents\" \n                        data-accordion-index=\"6\"  \n                        data-title=\"forms-checklists-related-documents\">\n\n                                                            <span class=\"bdt-ep-accordion-icon bdt-flex-align-right\" aria-hidden=\"true\">\n\n                                                                            <span class=\"bdt-ep-accordion-icon-closed\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-plus\"><\/i>                                        <\/span>\n                                    \n                                                                            <span class=\"bdt-ep-accordion-icon-opened\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-minus\"><\/i>                                        <\/span>\n                                    \n                                <\/span>\n                            \n                            <span role=\"heading\" class=\"bdt-ep-title-text bdt-flex bdt-flex-middle\">\n\n                                                                Forms \/ Checklists \/ Related Documents                            <\/span>\n\n                        <\/div>\n                        <div class=\"bdt-ep-accordion-content bdt-accordion-content\">\n                            <table border=\"1\" cellspacing=\"0\" cellpadding=\"0\"><tbody><tr><td><p><strong>No.<\/strong><\/p><\/td><td><p><strong>Name of the form<\/strong><\/p><\/td><td><p><strong>Form Description<\/strong><\/p><\/td><td><p><strong>Download the Forms<\/strong><\/p><\/td><\/tr><tr><td><p>1.<\/p><\/td><td><p>Aduan Buruh<\/p><\/td><td><p>Form used to record a labour complaint.<\/p><\/td><td><p><a href=\"https:\/\/www.jtkswk.gov.my\/v2\/wp-content\/uploads\/2022\/12\/Borang_Aduan_Pekerja.pdf\" target=\"_blank\" rel=\"noopener\">Download<\/a><\/p><\/td><\/tr><\/tbody><\/table>                        <\/div>\n                    <\/div>\n                                    <div class=\"bdt-ep-accordion-item\">\n                        <div class=\"bdt-ep-accordion-title bdt-accordion-title bdt-flex bdt-flex-middle bdt-flex-between\" \n                        id=\"bdt-ep-accordion-contact-us\" \n                        data-accordion-index=\"7\"  \n                        data-title=\"contact-us\">\n\n                                                            <span class=\"bdt-ep-accordion-icon bdt-flex-align-right\" aria-hidden=\"true\">\n\n                                                                            <span class=\"bdt-ep-accordion-icon-closed\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-plus\"><\/i>                                        <\/span>\n                                    \n                                                                            <span class=\"bdt-ep-accordion-icon-opened\">\n                                            <i aria-hidden=\"true\" class=\"fa-fw fas fa-minus\"><\/i>                                        <\/span>\n                                    \n                                <\/span>\n                            \n                            <span role=\"heading\" class=\"bdt-ep-title-text bdt-flex bdt-flex-middle\">\n\n                                                                Contact Us                            <\/span>\n\n                        <\/div>\n                        <div class=\"bdt-ep-accordion-content bdt-accordion-content\">\n                            <p>Please contact the nearest Labour Offices (<a href=\"https:\/\/www.jtkswk.gov.my\/v2\/?page_id=3826&amp;lang=en\">Department of Labour Office Headquarters<\/a>\u00a0&amp;\u00a0<a href=\"https:\/\/www.jtkswk.gov.my\/v2\/?page_id=3829&amp;lang=en\">Divisional Offices<\/a>).<\/p><p>If you have any inquiry please click <a href=\"https:\/\/www.jtkswk.gov.my\/v2\/?page_id=11711&amp;lang=en\" target=\"_blank\" rel=\"noopener\">HERE<\/a>.<\/p>                        <\/div>\n                    <\/div>\n                            <\/div>\n        <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d6aedb1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d6aedb1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dc525cd\" data-id=\"dc525cd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa9f2de elementor-widget elementor-widget-spacer\" data-id=\"fa9f2de\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Labour Complaints Case Labour complaint is the sense of dissatisfaction voiced by employees against employers regarding their employment issue or employment contract. How To Make A Complaint The complaints can be made in various ways as follows: In writing or fill in the\u00a0Labour Complaints form\u00a0and forward it to the nearest\u00a0Labour Office\u00a0by post, fax or email.&hellip; <a class=\"more-link\" href=\"https:\/\/www.jtkswk.gov.my\/v2\/?page_id=3777&#038;lang=en\">Continue reading <span class=\"screen-reader-text\">Labour Complaints<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3756,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"lang":"en","translations":{"en":3777,"ms":958},"pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/www.jtkswk.gov.my\/v2\/index.php?rest_route=\/wp\/v2\/pages\/3777"}],"collection":[{"href":"https:\/\/www.jtkswk.gov.my\/v2\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.jtkswk.gov.my\/v2\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.jtkswk.gov.my\/v2\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jtkswk.gov.my\/v2\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3777"}],"version-history":[{"count":88,"href":"https:\/\/www.jtkswk.gov.my\/v2\/index.php?rest_route=\/wp\/v2\/pages\/3777\/revisions"}],"predecessor-version":[{"id":18423,"href":"https:\/\/www.jtkswk.gov.my\/v2\/index.php?rest_route=\/wp\/v2\/pages\/3777\/revisions\/18423"}],"up":[{"embeddable":true,"href":"https:\/\/www.jtkswk.gov.my\/v2\/index.php?rest_route=\/wp\/v2\/pages\/3756"}],"wp:attachment":[{"href":"https:\/\/www.jtkswk.gov.my\/v2\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3777"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}