{"id":3736,"date":"2021-11-08T14:43:05","date_gmt":"2021-11-08T06:43:05","guid":{"rendered":"https:\/\/www.jtkswk.gov.my\/v2\/?page_id=3736"},"modified":"2025-04-28T14:34:45","modified_gmt":"2025-04-28T06:34:45","slug":"clients-charter","status":"publish","type":"page","link":"https:\/\/www.jtkswk.gov.my\/v2\/?page_id=3736&lang=en","title":{"rendered":"Client&#8217;s Charter"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3736\" class=\"elementor elementor-3736\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f35345 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"6f35345\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;slideInLeft&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f608226\" data-id=\"f608226\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71833c5 elementor-widget elementor-widget-wp-widget-seo_breadcrumbs_widget\" data-id=\"71833c5\" data-element_type=\"widget\" data-widget_type=\"wp-widget-seo_breadcrumbs_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<!-- This breadcrumbs Generated by [ SEO Breadcrumbs ] Plugin. --><style type=\"text\/css\"><\/style><div class=\"breadcrumbs\"><ol id=\"breadcrumbs-style0\" itemscope itemtype=\"http:\/\/schema.org\/BreadcrumbList\">\n\t  <li itemprop=\"itemListElement\" class=\"breadcrumbs-item\" itemscope itemtype=\"http:\/\/schema.org\/ListItem\">\n\t  <a itemprop=\"item\" href=\"https:\/\/www.jtkswk.gov.my\/v2\" title=\"Home\" class=\"crumb\">\n\t  <span itemprop=\"name\"><i class=\"fas fa-home\"><\/i><\/span>\n\t  <meta itemprop=\"position\" content=\"1\" \/>\n\t  <\/a>\n\t  <\/li>\n<span class=\"separator\">\u203a<\/span>\n\n<\/ol><\/div>\n\n<script type=\"text\/javascript\">\nfunction seo_breadcrumbs(){var elem=document.getElementsByClassName(\"crumb\");elem[elem.length-1].setAttribute(\"class\",\"current\");};seo_breadcrumbs();\n<\/script>\n\n\n<!-- This breadcrumbs generated by [ SEO Breadcrumbs ] plugin, with in 0.01 milliseconds. -->\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e0659d2 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"e0659d2\" data-element_type=\"section\" data-settings=\"{&quot;shape_divider_top&quot;:&quot;mountains&quot;,&quot;animation&quot;:&quot;zoomIn&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" opacity=\"0.33\" d=\"M473,67.3c-203.9,88.3-263.1-34-320.3,0C66,119.1,0,59.7,0,59.7V0h1000v59.7 c0,0-62.1,26.1-94.9,29.3c-32.8,3.3-62.8-12.3-75.8-22.1C806,49.6,745.3,8.7,694.9,4.7S492.4,59,473,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" opacity=\"0.66\" d=\"M734,67.3c-45.5,0-77.2-23.2-129.1-39.1c-28.6-8.7-150.3-10.1-254,39.1 s-91.7-34.4-149.2,0C115.7,118.3,0,39.8,0,39.8V0h1000v36.5c0,0-28.2-18.5-92.1-18.5C810.2,18.1,775.7,67.3,734,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M766.1,28.9c-200-57.5-266,65.5-395.1,19.5C242,1.8,242,5.4,184.8,20.6C128,35.8,132.3,44.9,89.9,52.5C28.6,63.7,0,0,0,0 h1000c0,0-9.9,40.9-83.6,48.1S829.6,47,766.1,28.9z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5d21e01\" data-id=\"5d21e01\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-29b05f2 elementor-widget elementor-widget-spacer\" data-id=\"29b05f2\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-954a3a8 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"954a3a8\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;slideInLeft&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-971d7f1\" data-id=\"971d7f1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2dd3bc5 elementor-widget elementor-widget-text-editor\" data-id=\"2dd3bc5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Department of Labour Sarawak pledged to serve well in order to fulfil client&#8217;s requirement as follows :-<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ea02c8b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ea02c8b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4ca2c84\" data-id=\"4ca2c84\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f99bf8b elementor-invisible elementor-widget elementor-widget-bdt-review-card-grid\" data-id=\"f99bf8b\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;}\" data-widget_type=\"bdt-review-card-grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"bdt-review-card-grid\">\n                                <div class=\"bdt-ep-review-card-grid-item\">\n\n                                        \n            <div class=\"bdt-ep-review-card-grid-content\">\n                \n                                                        <h3 class=\"bdt-ep-review-card-grid-name\">\n                1. LABOUR COMPLAINTS            <\/h3>\n                                    \n                                    \n                                    <div class=\"bdt-ep-review-card-grid-text\">\n                <p><strong>Labour complaints<\/strong> will be <strong>investigated<\/strong> and <strong>the decision<\/strong> will be communicated within <strong>30 days<\/strong> from the date the complaint is received.<\/p>            <\/div>\n                \n                            <\/div>\n        <\/div>\n                                        <div class=\"bdt-ep-review-card-grid-item\">\n\n                                        \n            <div class=\"bdt-ep-review-card-grid-content\">\n                \n                                                        <h3 class=\"bdt-ep-review-card-grid-name\">\n                2. LABOUR CLAIMS            <\/h3>\n                                    \n                                    \n                                    <div class=\"bdt-ep-review-card-grid-text\">\n                <p><strong>Labour claims<\/strong> will be <strong>heard<\/strong> and an <strong>order<\/strong> will be issued within <strong>90 days<\/strong> from the date the claim is received.<\/p>            <\/div>\n                \n                            <\/div>\n        <\/div>\n                                        <div class=\"bdt-ep-review-card-grid-item\">\n\n                                        \n            <div class=\"bdt-ep-review-card-grid-content\">\n                \n                                                        <h3 class=\"bdt-ep-review-card-grid-name\">\n                3. LICENSE TO EMPLOY NON-CITIZEN WORKERS            <\/h3>\n                                    \n                                    \n                                    <div class=\"bdt-ep-review-card-grid-text\">\n                <p><strong>New Licences under AP and Replacement<\/strong> will be <strong>issued within 8 days<\/strong> from the date of receipt of a complete application.<\/p><p>\u00a0<\/p><p>Decisions on <strong>Renewal Licence applications<\/strong> will be <strong>issued within 6 days<\/strong> from the date of receipt of a complete application.<\/p>            <\/div>\n                \n                            <\/div>\n        <\/div>\n                                        <div class=\"bdt-ep-review-card-grid-item\">\n\n                                        \n            <div class=\"bdt-ep-review-card-grid-content\">\n                \n                                                        <h3 class=\"bdt-ep-review-card-grid-name\">\n                4. LABOUR PERMIT            <\/h3>\n                                    \n                                    \n                                    <div class=\"bdt-ep-review-card-grid-text\">\n                <p>All applications will be given a <strong>decision<\/strong> within <strong>28 days<\/strong> from the date the complete application is received.<\/p>            <\/div>\n                \n                            <\/div>\n        <\/div>\n                                        <div class=\"bdt-ep-review-card-grid-item\">\n\n                                        \n            <div class=\"bdt-ep-review-card-grid-content\">\n                \n                                                        <h3 class=\"bdt-ep-review-card-grid-name\">\n                5. APPLICATION FOR PRIVATE EMPLOYMENT AGENCY LICENCE            <\/h3>\n                                    \n                                    \n                                    <div class=\"bdt-ep-review-card-grid-text\">\n                <p>All applications will be <strong>decided within 28 days<\/strong> from the date of receipt of a complete application.<\/p>            <\/div>\n                \n                            <\/div>\n        <\/div>\n                                        <div class=\"bdt-ep-review-card-grid-item\">\n\n                                        \n            <div class=\"bdt-ep-review-card-grid-content\">\n                \n                                                        <h3 class=\"bdt-ep-review-card-grid-name\">\n                6. PUBLIC COMPLAINTS            <\/h3>\n                                    \n                                    \n                                    <div class=\"bdt-ep-review-card-grid-text\">\n                <p>Feedback related to <strong>public complaints<\/strong> will be given within <strong>3 working days<\/strong> from the date of complaint receipt.<\/p>            <\/div>\n                \n                            <\/div>\n        <\/div>\n                            <\/div>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e58614a elementor-widget elementor-widget-spacer\" data-id=\"e58614a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Department of Labour Sarawak pledged to serve well in order to fulfil client&#8217;s requirement as follows :- 1. LABOUR COMPLAINTS Labour complaints will be investigated and the decision will be communicated within 30 days from the date the complaint is received. 2. LABOUR CLAIMS Labour claims will be heard and an order will be issued&hellip; <a class=\"more-link\" href=\"https:\/\/www.jtkswk.gov.my\/v2\/?page_id=3736&#038;lang=en\">Continue reading <span class=\"screen-reader-text\">Client&#8217;s Charter<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3722,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"lang":"en","translations":{"en":3736,"ms":753},"pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/www.jtkswk.gov.my\/v2\/index.php?rest_route=\/wp\/v2\/pages\/3736"}],"collection":[{"href":"https:\/\/www.jtkswk.gov.my\/v2\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.jtkswk.gov.my\/v2\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.jtkswk.gov.my\/v2\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jtkswk.gov.my\/v2\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3736"}],"version-history":[{"count":37,"href":"https:\/\/www.jtkswk.gov.my\/v2\/index.php?rest_route=\/wp\/v2\/pages\/3736\/revisions"}],"predecessor-version":[{"id":18138,"href":"https:\/\/www.jtkswk.gov.my\/v2\/index.php?rest_route=\/wp\/v2\/pages\/3736\/revisions\/18138"}],"up":[{"embeddable":true,"href":"https:\/\/www.jtkswk.gov.my\/v2\/index.php?rest_route=\/wp\/v2\/pages\/3722"}],"wp:attachment":[{"href":"https:\/\/www.jtkswk.gov.my\/v2\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3736"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}