Client's Charter
Department of Labour Sarawak pledged to serve well in order to fulfill client's requirement as follows :-
- Complaint:
- Labour complaint will be investigated and resolved within thirty (30) days from the date the complaint is received.
- Labour Case:
- Worker's claim will be enquired into and decision made within ninety (90) days from the date the claim is filed.
- Workmen's Compensation
- To issue assessment :-
- Temporary Disablement Cases
- Assessment shall be issued within fourteen (14) days from the date of receipt of complete documents.
- Partial Disablement Cases and Permanent Total
- Assessment shall be issued within fourteen (14) days from the date of receipt of complete documents.
- Fatal Cases
- Assessment shall be issued within fourteen (14) days from the date of receipt of complete documents.
- Temporary Disablement Cases
- To issue assessment :-
- Licence To Employ Non-Resident Employee Under Section 119 of Labour Ordinance:
- Letter of Aprroval in Principle (AP)
- To produce Letter of Approval in Principle (AP) decision within fourteen (14) days from the date of localisation committee meeting.
- New Licence Under AP and Replacement Licence
- New Licence and Replacement Licence shall be issued within fourteen (14) days from the date of receipt of completed application.
- Renewal Licence
- Renewal Licence shall be issued within fourteen (14) days from the date of receipt of completed application.
- Letter of Aprroval in Principle (AP)
- Labour Permit:
- Decision for Labour Permit application will be made within twenty eight (28) days from the date of receipt of completed application.
- Public Complaints:
- To give feedback within three (3) working days after receipt of completed complaints.