Department of Labour Sarawak pledged to serve well in order to fulfill client's requirement as follows :-

1. Complaint:
   • Labour complaint will be investigated and resolved within thirty (30) days from the date the complaint is received.
2. Labour Case:
   • Worker's claim will be enquired into and decision made within ninety (90) days from the date the claim is filed.
3. Workmen's Compensation
   • To issue assessment :-
     1. Temporary Disablement Cases
        • Assessment shall be issued within fourteen (14) days from the date of receipt of complete documents.
     2. Partial Disablement Cases and Permanent Total
        • Assessment shall be issued within fourteen (14) days from the date of receipt of complete documents.
     3. Fatal Cases
        • Assessment shall be issued within fourteen (14) days from the date of receipt of complete documents.
4. Licence To Employ Non-Resident Employee Under Section 119 of Labour Ordinance:
   1. Letter of Aprroval in Principle  (AP)
      • To produce Letter of Approval in Principle (AP) decision within fourteen (14) days from the date of localisation committee meeting.
   2. New Licence Under AP and Replacement Licence
      • New Licence and Replacement Licence shall be issued within fourteen (14) days from the date of receipt of completed application.
   3. Renewal Licence
      • Renewal Licence shall be issued within fourteen (14) days from the date of receipt of completed application.
5. Labour Permit:
   • Decision for Labour Permit application will be made within twenty eight (28) days from the date of receipt of completed application.
6. Public Complaints:
   • To give feedback within three (3) working days after receipt of completed complaints.